Gold Banarasi Katan Silk Dupatta

At Neelaya Banaras,
We offer complimentary shipping within India, while international deliveries carry applicable shipping fees.

Shipping Policy

1. Eligibility for Return, Exchange or Refund

A return, exchange, or refund request shall be considered only in the event that the customer receives a torn or damaged saree / product.

Variations intrinsic to handloom and handcrafted textiles, including minor irregularities in weave, texture, zari placement, motifs, or finish, are a natural part of the product and shall not be construed as defects.

2. Reporting Timeline

Any concern relating to a torn or damaged product must be reported to us within 48 hours of delivery.

Requests raised after 48 hours from the time of delivery shall not be eligible for return, exchange, or refund.

3. Refunds

Refunds shall be issued only in certain major approved cases, after the claim has been reviewed and approved by our team.

Where a refund is approved, it shall be processed only to the original payment method used at the time of purchase.

Return Policy